Frequently Asked Questions

DigiLocker can be accessed at https://digilocker[dot]gov[dot]in

The following sections make up your DigiLocker account:

Dashboard — Your DigiLocker account’s home screen, from which you can browse to various aspects of DigiLocker. This also includes a summary of issued papers as well as a link to get documents from DigiLocker partners.

Issued Documents – This section displays a list of URIs (links) to digital documents or certifications issued by DigiLocker-integrated government departments and agencies.

Uploaded Documents — This section displays all documents that you have uploaded. You can change the document type and share the papers you’ve submitted.

Documents You’ve Shared — This section displays a list of documents you’ve shared with others (via. email).

Activity — This area keeps track of all of your DigiLocker account’s activity. The log contains information on file uploads, downloads, and sharing, among other things.

Issuers – This section is a list of the departments and agencies that have registered as Issuers with DigiLocker. If these departments have issued you with any documents or certificates, they will display in your Issued Documents section as a URI (link).

Citizens’ Benefits:

1. Anytime, Anywhere Access to Important Documents!
2. Authentic documents that are legally equivalent to originals.
3. Citizens’ consent is required for the exchange of digital documents.
4. Government benefits, employment, financial inclusion, education, and health care all benefit from faster service delivery.

Benefits to Agencies:

1. Reduced Administrative Overhead: aimed at the concept of paperless governance. It reduces the administrative overhead by minimizing the use of paper and curtailing the verification process.
2. Digital Transformation: provides trusted issued documents. Issued Documents available via DigiLocker are fetched in real-time directly from the issuing agency.
3. Secure Document Gateway: acts as a secure document exchange platform like payment gateway between trusted issuer and trusted Requester/Verifier with the consent of the citizen.
4. Real Time Verification: provides a verification module enabling government agencies to verify data directly from issuers after obtaining user consent.

DigiLocker is completely safe and secure to use. We do care about your privacy and take all precautionary measures to ensure your data is protected and uncompromised.

We adopt following practices:

Standard Practices: DigiLocker follows standard software development practices of uniform coding standards, guidelines and reviews. Every release is reviewed and tested internally for security and penetration vulnerabilities before getting deployed on our servers.

256 Bit SSL Encryption: DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.

Mobile Authentication based Sign Up: DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.

ISO 27001 certified Data Centre: The application is hosted on ISO 27001 security certified data centre.

Data Redundancy: Data is backed up in secure environment with proper redundancy.

Timed Log Out: To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.

Security Audit: DigiLocker audited by recognized audit agencies and the application security audit certificate are obtained at regular intervals.

User Consent Based System: The data from DigiLocker is shared only with the citizen’s explicit consent. All sharing and access activities are logged and conveyed to the citizen. Organizations that need access to citizens’ certificates need to register on DigiLocker and seek explicit consent from the citizen.